Support
Frequently asked questions
Is it free?
Symptom logging, notes, taking the self-check, reminders, lock, and last-30-day trends are free to use. All-time trends, the PDF report for visits, custom symptoms, Health data, encrypted backup, Apple Watch, and note tidy-up unlock with a one-time Pro purchase (no subscription).
I want to restore my purchase
You can restore it from Settings → "Restore Purchases".
Where is my data stored?
Everything is stored only on your device, with no external transmission and no data collection. No account is required.
Can I move my records when I change devices?
In Settings → "Backup", you can export a file encrypted with a passphrase and import it on the new device (Pro). There is no iCloud sync.
Do notifications show symptom names?
No. Reminder notifications use only generic wording such as "Time for today's log," and never show symptom names or scores.
Does this app diagnose?
No. This app is not a medical device and does not diagnose, treat, or assess severity. Use it as an aid for showing your records to your doctor.
Contact
Email: support@freetokyolabs.com
About the Android version
The Android version supports Android 9.0 and later. It is being prepared for Google Play and cannot be downloaded yet.
To move to a new phone, export a backup from inside the app and import it on the new device. Cloud backup and device-to-device transfer are both disabled in the Android version, so nothing carries over automatically.
For questions, use the contact address below. Telling us whether you are on the iOS or the Android version gets you a faster answer.